Integrating POS Systems with PMS: What You Need to Know in Implementation

The hospitality sector is evolving at a rapid pace, driven by technology, changing guest expectations, and shifting market dynamics. For hotels, staying ahead of these trends is not just a way to attract guests but a vital part of building loyalty and remaining competitive in the future...

On April 1st, we made quite a splash with a headline straight out of a dream—or a comedy sketch: a massive $90 million investment, a sleek new U.S. headquarters, and an audacious week of VIPS PMS lighting up the Las Vegas Sphere in full LED glory. It was over the top, tongue-in-cheek, and if we’re being honest, a whole lot of fun. The CFO’s suspiciously backwards name? Just the cherry on top of our little April Fools cake. But here’s the twist: buried beneath the humor and hyperbole was something entirely serious.

The hotel tech landscape is evolving rapidly, with innovations reshaping how properties manage day-to-day operations. At the heart of this transformation are Property Management Systems (PMS). New-generation platforms often present themselves as revolutionary—sleek interfaces, cloud-first architecture, and automation promises that sound like a dream.But behind the polished demos and flashy presentations often lie layers of hidden complexity. Many PMS providers paint a picture where setup takes just minutes—yet in their documentation, they quietly acknowledge the need for manual data migration and comprehensive staff training.One of our recent partners was considering switching PMS providers. They were drawn in by a competitor’s confident claim: “We can import everything automatically.” Everything from future bookings and guest data to historical financials. It sounded ideal—until they dug a little deeper.As it turned out, the “automated migration” involved multiple manual steps. Reservations and rate mappings had to be checked. Guest profiles needed to be exported, reformatted, and de-duplicated. Group bookings lost linked room data. The client quickly realized that “automatic” was more marketing language than operational reality. The transition was delayed, and staff had to juggle between systems—causing unnecessary stress and confusion.This article is a reality check for hoteliers: an honest look at the promises made in the PMS space, and what it really takes to implement a new system effectively. It’s not about cynicism—it’s about clarity, preparation, and working with partners who walk their talk.In the sections that follow, we’ll debunk common myths, highlight the real challenges, and share how to make your next PMS transition smoother.

In today's fast-paced hospitality industry, technology plays a crucial role in driving efficiency, enhancing guest experiences, and ensuring operational success. Property Management Systems (PMS) are at the heart of this transformation, providing hotels...

Krispijn Westerink has seen a lot of innovations come and go in the two decades he’s been in the hospitality and hotel technology business. The head of sales & partnerships at VIPS PMS also believes that the...

The hospitality industry is constantly evolving, and external economic pressures are a frequent disruptor. From surging energy costs and inflationary pressures to sudden hikes in VAT or supply chain shortages, hoteliers often find themselves backed into a corner where raising prices is unavoidable. These changes can lead to tough decisions, especially when it comes to communicating increases to guests who are accustomed to a particular value proposition.How do you implement necessary price increases without eroding guest satisfaction or loyalty? The answer isn’t simply to raise rates and hope for the best. It requires a thoughtful strategy that combines pricing intelligence, guest-centric value creation, brand storytelling, and operational innovation. In this article, we’ll explore multiple practical strategies to help hoteliers navigate rising costs effectively—ensuring they retain existing guests, attract new ones, and future-proof their operations.

In the ever-evolving world of the hospitality industry, hoteliers face many challenges, such as efficiently managing online distribution, upselling, and the guest journey. Traditional providers of hotel reservation systems have often struggled to keep up with technological advancements. This has led to the rise of specialized providers focusing on these specific areas. But now, it’s time for the next generation of hotel reservation systems to integrate these functions into one comprehensive solution.

For hotel managers and staff, integrating a Point-of-Sale (POS) system with a Property Management System (PMS) is a game changer. This combination streamlines operations, improves guest experience, and boosts overall efficiency. However, implementing this integration requires careful planning and execution to achieve optimal results.

A Property Management System (PMS) is essential for running a hotel efficiently, but not all PMS solutions are created equal. Different types of hotels, from boutique hotels to large resorts, require specific features that cater to their unique needs. Let’s explore the most important features that a PMS should offer...