CRM Solution

CRM Solution

Enhanced Guest Engagement

Our CRM feature is crafted to enhance guest experiences by serving as a comprehensive database, capturing detailed guest profiles. These include contact information, preferences, relationships, billing addresses, guest history, price agreements and specific requests.

From a single profile, access past, present and future reservation details. By using this information, VIPS CloudPMS helps your team to anticipate guest needs, improves communication, and empowers them to create exceptional experiences in every interaction.

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As a hotelier, you need to keep up with the times, and it's great that VIPS PMS continues to develop their software, so we always stay up-to-date.

Birgül Mihci,

General Manager

Hotel

am Fang

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Thanks to the comprehensive modules of VIPS CloudPMS, we can focus on delivering an unforgettable guest experience.

Jon-Ivar Sørensen,

General Manager

Estate

Het Roode Koper

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We chose VIPS CloudPMS because it is important to us that, in addition to our rooms, our bungalows and various leisure facilities can also be managed efficiently and clearly.

Paulien Sprik,

Front Office Manager

Sports Hotel

Iselmar

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As a multifunctional complex with a variety of disciplines, De Bonte Wever encompasses different procedures related to booking systems. Each department within the company has its own unique needs and requirements. VIPS PMS handles it all.

Bianca Kruis,

Revenue Manager

De Bonte Wever

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After an extensive comparison, we chose VIPS PMS for their comprehensive offering, user-friendly interface, and wide-ranging capabilities that align with our growth ambitions.

Leandra Troost,

General Manager

MyHotel

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VIPS CloudPMS is a simple and user-friendly system that is easy to master. It is an affordable PMS system. Additionally, there is a lot of personal contact, which has given us a good impression of this company.

Petric Rebergen,

General Manager

Hotel

Hof van Putten

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We chose VIPS CloudPMS because of the system's user-friendliness and clear organization. Additionally, it's very reassuring that the support desk is always available to help. The system remains very up-to-date and continuously provides improvements.

Tim Koers,

Operations Manager

Hotel

Infinity

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I was looking for a system where I could manage both my hotel rooms and the rental of cars and scooters in one system. VIPS CloudPMS is affordable, and despite the time difference, there's good contact with the staff.

Lukas Besseling,

General Manager

The Hut

Bonaire

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Corporate accounts

Streamlining Business Communications

We've created a dedicated section for corporate data, giving you a complete view of business relationships and details. Our system tracks essential information like contact details, preferences, and all reservation history, providing a comprehensive overview of past and present engagements. By centralizing this data, our platform helps you effectively manage corporate accounts, strengthen partnerships, and deliver tailored services to meet the specific needs of corporate clients.

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Profile data

Always Up To Date

Having accurate and up-to-date customer data is one of the most valuable marketing assets for any hotel. To ensure that each contact has a single central profile in VIPS CloudPMS, we have introduced our Match & Merge functionality in the CRM module. By creating custom criteria sets, the system will automatically provide you with relevant merging options. Avoiding duplicate or incomplete profiles has never been easier than with VIPS CloudPMS Match & Merge

Book a VIPS POS demo

Book your demo

Get the brochure