Are you skilled at multitasking, have a knack for hospitality, flexibility, customer friendliness, and an exceptional problem-solving attitude? Then we’re looking for you! At our office in Nieuwegein, we urgently seek a Manager Customer Success to lead and guide a close-knit team in every sense of the word. We value your potential and enthusiasm slightly more than your experience.
At VIPS PMS, part of Freetime Hospitality BV, we foster an informal atmosphere where everyone dedicates themselves daily to our clients. We have been a leading name in reservation software for over 25 years, serving bed & breakfasts, hotels, and conference centers across the Netherlands.
To expand and support our Customer Success department, we are looking for a stress-resistant Manager Customer Success for our Nieuwegein office.
As the Manager Customer Success, you will bring structure to the Customer Success department and help further professionalize it. You’ll lead the daily stand-up meeting, discussing priorities with the team. You are the link to Product, Sales, and Consultancy departments.
You’ll prepare schedules and reports, using these to implement improvements.
Besides being the point of contact for the Customer Success team, you’ll also connect with our clients via phone and email. You actively assist in solving problems, answer user questions about our reservation and point-of-sale systems, and perform regular remote maintenance on client systems.
Flexibility is essential, as participating in the on-call services is part of the role.
In short, you and your colleagues ensure that our customers are assisted in a friendly and efficient manner.
Because we work with a relatively small team, fitting into our culture is important. We’re interested in your past experience, but your potential and eagerness to learn and grow are even more valuable. Strong soft skills are also essential; you know how to manage customer expectations and guide and motivate a team.
In addition, you have:
