VIPS PMS - Front Office Manager

Meet

Lisa Dutton

Ensuring Smooth Daily Operations

Lisa is responsible for the Front Office. She ensures seamless operation of the front desk, delivering exceptional guest services and satisfaction.

Lisa wants to the guests to have a hassle-free check-in/out experience, but she often struggles with high staff turnover, having to train new employees over and over. Another challenge she faces is the lack of overview she has regarding all of her daily operations.

Our Modules

VIPS Communications

VIPS DayUse

VIPS Hotel Booking Engine

VIPS Hotel Channel Manager

VIPS Kiosk

VIPS Meeting & Events

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Hotel

The Hut Bonaire

I was looking for a system where I could manage both my hotel rooms and the rental of cars and scooters in one system. VIPS CloudPMS is affordable, and despite the time difference, there's good contact with the staff.

Owner

Lukas

Besseling

Hotel

Infinity

We chose VIPS CloudPMS because of the system's user-friendliness and clear organization. Additionally, it's very reassuring that the support desk is always available to help. The system remains very up-to-date and continuously provides improvements.

Operations Manager

Tim

Koers

Hotel

De Bonte Wever

As a multifunctional complex with a variety of disciplines, De Bonte Wever encompasses different procedures related to booking systems. Each department within the company has its own unique needs and requirements.

Revenue Manager

Bianca

Kruis

Hotel

am Fang

As a hotelier, you need to keep up with the times, and it's great that VIPS PMS continues to develop their software, so we always stay up-to-date.

General Manager

Birgül

Mihci

Hotel

Hof van Putten

VIPS CloudPMS is a simple and user-friendly system that is easy to master. It is an affordable PMS system. Additionally, there is a lot of personal contact, which has given us a good impression of this company.

General Manager

Petric

Rebergen

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Dealing With Staff Turnover

High staff turnover challenges hotel operations, requiring constant training that can impact efficiency and guest experiences. Younger employees, accustomed to user-friendly technology, may struggle with outdated systems. Staying current with intuitive tech is crucial for adapting to this evolving digital landscape.

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Check-in Challenges

Check-in can be a significant challenge, with long queues or outdated procedures leaving a poor first impression on guests. An inefficient process not only frustrates guests but also strains hotel staff, reducing productivity and overall operational efficiency.

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Having the Right Info Ready

Efficient operations and guest satisfaction depend on live access to comprehensive guest information. Knowing departure times aids Housekeeping, while timely updates ensure the Food & Beverage team is ready for events. Operational excellence hinges on having the latest details wherever you are.

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Satisfying Your Guests

Achieving guest satisfaction is challenging, as it requires meeting diverse expectations through effective communication, quick responses, and personalized experiences. Any shortfall can cause frustration, making it crucial to adapt swiftly to ensure a positive stay and encourage repeat visits.

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Solving Technical Difficulties

Delays in resolving technical issues can disrupt hotel operations, frustrate staff, and negatively impact guest services. Poorly integrated systems, like unsynchronized rates or faulty keycards, can lead to lost revenue and inconvenience guests, highlighting the need for efficient tech solutions.

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Too Many Systems to Work With

Having too many different systems can lead to compatibility issues, data inconsistencies, and operational disruptions. The learning curve for new staff is steep, requiring familiarity with multiple platforms and logins. Managing numerous systems also strains IT with varied requirements and security demands.

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Discover some of our solutions

VIPS Hotel Booking Engine

Easy-to-configure booking engine with real-time updates.

VIPS POS

POS system ensures quick, accurate transactions.

Hotel Reservations

Streamlined reservations with real-time availability.

VIPS Pay

All-in-one payment solution with VIPS Pay by CCV.

Invoicing

Efficient invoicing for detailed, transparent billing.

Hotel Reservations

Streamlined reservations with real-time availability.

VIPS Communications

Simplified online registration for guests and groups.

VIPS Hotel Booking Engine

Easy-to-configure booking engine with real-time updates.

VIPS Planner

Manage activities and rentals efficiently with Planner.

VIPS Meeting & Events

Built-in Meeting & Events module, with integration options.

CRM Solution

Comprehensive CRM for guest profiles and reservations.

VIPS Multi-Property

Multi-property management from a central system.

Invoicing

Efficient invoicing for detailed, transparent billing.

Security

Prioritize data security to protect guest information.

VIPS Open API

Seamless integration with third-party solutions in PMS.

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VIPS CloudPMS

Front Office's Organizational Partner

VIPS CloudPMS is the ideal solution for a Front Desk Manager due to its comprehensive and user-friendly features specifically tailored for hotels. With its intuitive user interface, VIPS CloudPMS streamlines daily tasks, from managing reservations and check-ins to overseeing housekeeping tasks and billing processes. Optimize your front office and deliver exceptional guest experiences with VIPS's tools.

Front Office Manager

Ensuring Smooth Daily Operations

Our Modules

Dealing With Staff Turnover

Check-in Challenges

Having the Right Info Ready

Satisfying Your Guests

Solving Technical Difficulties

Too Many Systems to Work With

Discover some of our solutions

VIPS Hotel Booking Engine

VIPS POS

Hotel Reservations

VIPS Pay

Invoicing

Hotel Reservations

VIPS Communications

VIPS Hotel Booking Engine

VIPS Planner

VIPS Meeting & Events

CRM Solution

VIPS Multi-Property

Invoicing

Security

VIPS Open API

Front Office's Organizational Partner

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